2-1-1 Call Center Resource

This new service is a free, easy-to-access helpline that connects residents to the health and social service supports. Individuals from across Chicago and Cook County have a direct line that can help them get connected to food, housing, utility payment assistance, health care, transportation, childcare, employment, mental health, disaster information and assistance, and more.

Residents across Cook County can access 2-1-1 in the following ways:

By dialing 2-1-1
By texting 8-9-8-2-1-1
By visiting 211metrochicago.org and searching the database of services available on the website
By using the webchat feature on the website to connect with a live resource navigator
All 2-1-1 services are available 24/7/365
All 2-1-1 services will be available in English and Spanish

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